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Most organizations use customer surveys to measure satisfaction, pinpoint areas for improvement, or simply allow disgruntled patrons to vent. The approach is framed by a pessimistic mindset—one focused on problems. “Customers have been conditioned to always look for what’s wrong,” says Sterling Bone...

Aims and plan of the chapter The Hollywood film director W.C. Fields famously warned: ‘Never work with animals or children’ lest the actors be upset by children's unpredictability or upstaged by their performance. Vestiges of this sentiment linger in the folklore of qualitative research with...

This booklet offers parents, caregivers, and other adults suggestions on how to help children cope with the effects of disaster, as well as how to be prepared before a disaster strikes. Children can feel very frightened during a disaster and afterwards some children will show temporary changes of...

This document helps qualitative researchers to pause data collection until sound epistemological thinking has devised a best methodology for their question. It start by explaining how contemporary representations of childhood challenge conventional ways of knowing the world.